ABOUT ORDER

Shipping & Returns

Due to an increase in our orders for the holiday season and expected seasonal delays with carriers, we request your patience as we get orders to you as soon as possible. We will continue to do our best to remain within our window of 7 – 10 working days for your order to reach you. Kindly note that we do not offer any expedited shipping options and all packages ship via Fedex Ground.

For domestic orders, you may expect to receive your item(s) within 7-10 business days. For international orders, shipping time will depend on your location. Please contact leshop@themarkhotel.com for more information on your international order.

If for any reason you are not happy with your purchase, Le Shop will accept, for a full refund or exchange, items in their original condition within 14 days of receipt. For exchange requests, please email leshop@themarkhotel.com.

To return your products(s), please ship the item(s) back to the below address enclosed with a copy of your order confirmation. Please be advised that the customer is responsible for the shipping cost (which is non-refundable).

Kindly note we cannot accommodate returns or exchanges on orders shipped outside of The United States.

The Mark Hotel
c/o Marketing Department
25 E 77th Street
New York, NY 10075

TERMS & CONDITIONS

Welcome to Le Shop. Le Shop and/or its affiliates (“The Mark”) provide website features and other products and services to you when you visit or shop at TheMarkHotel.com, or use The Mark products or services. The Mark provides Le Shop subject to the following conditions.

LE SHOP PRIVACY NOTICE
You acknowledge that any personal information that you provide through Le Shop will be used by The Mark. We receive and store any information you enter on our Web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

ELECTRONIC COMMUNICATIONS
When you use Le Shop, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Le Shop. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

PRODUCT DESCRIPTIONS
The Mark attempts to be as accurate as possible. However, The Mark does not warrant that product descriptions or other content of any Le Shop is accurate, complete, reliable, current, or error-free. If a product offered by Le Shop itself is not as described, your sole remedy is to return it in unused condition.